Digital Ticketing - Central Michigan University Athletics

New in 2021, tickets for events at Central Michigan are fully digital and accessible via your smartphone to enter Kelly/Shorts Stadium, McGuirk Arena, and all other venues on campus hosting events. Your phone is your ticket! Digital tickets are paperless tickets that are delivered in a mobile-friendly digital format specifically designed for smartphones. Digital tickets will be accessed from www.cmuchippewas.com/myaccount. From this webpage you will log into your account for Tickets.com or create an online account to view your ticket inventory. It is highly recommended that you access this webpage on your phone and save your ticket(s) to either your Apple Wallet or Google Play. In the event you do not have a smartphone or prefer a physical copy of your ticket, print at home options will also be available through your online Tickets.com account.

Benefits of Digital Ticketing

Digital ticketing improves the fan experience by putting everything you need for an enjoyable game day right into your pocket via your smartphone. No more remembering to grab your tickets before you leave home or making sure you grabbed the right tickets for that game. Here are more benefits and why to use digital ticketing:

Avoid standing in "Will Call" lines to pick up your tickets
No need to print your tickets! Simply present your tickets on your smartphone at the gate.
Eliminates shipping delays and prevent your tickets from ever getting lost in the mail.
Extend season-ticket deadlines closer to the start of each season.
Flexibility for you the fan to manage your tickets anytime and anywhere.
Increased security of tickets and instant updates through the digital wallet.

Digital Tickets – From My Account:

1. Log into your Tickets.com Account by visiting www.cmuchippewas.com/myaccount.

2. Follow the prompts to access your tickets.

3. Before you leave your home for the event, download and save your digital tickets to your Apple or Android device. Apple devices must use the Safari app and Android devices must use the Chrome app.

If you choose Apple Wallet, just tap the 'ADD' button to add your tickets to your Apple Wallet. On the event day, your iPhone will notify you on your home screen with a quick access notification icon. Your tickets can be found in your wallet on your iPhone.
For Google Pay, tap 'Save to Phone' and your pass will save to your Google account. You can access your ticket(s) in Google Pay App on your Android.

4. Present your digital ticket at the gate!

HOW TO TRANSFER YOUR TICKETS

Forwarding unused tickets to family and friends is now easier than ever. Eliminate the need to meet face-to-face or stand in will call lines before the game to drop off or pick up extra tickets. Simply access your account online and forward your tickets to a friend. The recipient then gets an email notifying them of the forward, instantly receives the tickets, and then downloads the tickets on demand. It's that easy!

Login to your account through cmuchippewas.com/myaccount.
Click "Forward Tickets".
Select the event you wish to transfer ticket(s) for.
Select the seat(s) to transfer along with filling in complete forwarding info.
Review all of your transfer information and ensure everything is correct.
Click "Submit" and sign out.

NOTE: The transfer will take place via email. Recipients will receive a link that allows them to accept the tickets and download them to their Apple or Android device. Recipients have 48 hours from the time of transfer to complete the transaction.

Want help with digital ticketing? Click here and a member of the ticket office team will reach out directly to you.

Q: Why use digital tickets?
A: Moving away from the traditional printed ticket is all about improving the fan experience. It allows us to put our fans first, better serve our supporters, fans and patrons in a more convenient way. Digital ticketing increases the security of ticket management and the event entry process. A digital ticket also:
    • Extends season-ticket deadlines that are closer to the start of each season.
    • Eliminates shipping delays.
    • Eliminates waiting in "Will Call" lines to pick up your tickets.
    • Provides flexibility for fans to manage tickets anytime and anywhere.
    • Increase security of tickets and provides instant updates through the digital wallet.

Q: What is a digital ticket?
A: Digital tickets are individually barcoded, allowing one scan per entry, so any attempts to duplicate, alter, or sell any copies of mobile ticket will result in admittance being refused to the event. This provides heightened security by identifying counterfeit and stolen tickets.

Q: How do digital tickets work?
A: For Apple Wallet or Google Play you will be able to save one pass for each ticket ordered. (For example, if you purchased four tickets, you will have four files and would then click on each attachment to add the ticket to your Wallet or Google Pay.)

Q: What does a digital ticket look like?
A: A digital ticket contains a unique barcode. It also contains the customary ticket information that you would see on a traditional hard-stock paper ticket such as a game date, time, section, row, seat, etc.

Q: How can I know if digital ticket will work on my smartphone? Will digital ticketing work on iPhone or/and Android?
A: Digital tickets work on all smartphones. We encourage fans to load their tickets into their phone's digital wallet (Apple Wallet/Google Pay) for the best experience.

Q: How will I receive my ticket?
A: Digital tickets will be sent to you via email or by accessing your online account, enabling you to load them into your digital wallet (Apple Wallet/Google Pay app) for easy access. The ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique code that is scanned at the event. If any copies are made of the ticket, only the first scan will be allowed entry. If a unique code has already been scanned, the attendant will be alerted and entry will not be permitted.

Q: When should I receive my digital tickets?
A: Delivery of and access to your digital tickets will be completed immediately after your order is processed.

Q: What if I haven't received my digital tickets yet?
A: If you believe you should have received your digital tickets, but have not, please follow the steps below to make sure they haven't been delivered:
    1. Make sure you have used the correct email address.
    2. Check your junk or spam mail folder.
    3. Adjust your spam guard and junk mail settings to receive emails with attachments.
    4. Add our email address TICKETCENTRAL@CMICH.EDU, to your list of trusted email addresses.
    5. Allow at least one (1) hour after your purchase for your email to arrive.
    6. If you are still having troubles please reach out to Ticket Central at (989) 774-3045

Q: Can I print my digital tickets?
A: Yes. With the conversion to digital ticketing, the PDF or "print at home" option is still available. All tickets are fully digital and are accessible to be scanned on a smart phone or printed off at home. The purchaser or recipient of the tickets must have a smartphone to access their digital ticket(s). We highly recommend that the recipients of the tickets add the tickets digitally to their smartphone's wallet to allow them to quickly access their digital tickets on the day of the event to avoid issues related to limited data connections or Wi-Fi service.

Q: Can I have multiple tickets on the same mobile device?
A: Yes. You can view all your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access into the venue.

Q: What if my guest(s) and I are arriving to the venue at different times?
A: If arriving at different times, you will need to transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive an email instructing them to accept the ticket(s). If they do not already have a CMU Tickets Account, they can easily create an account to the accept the ticket offer. Once your guest(s) have accepted the transfer offer, they need to download the tickets and add it to their digital wallet.

Q: Do I download my ticket to my device before arriving to the stadium or when I arrive?
A: We highly recommend that fans always download tickets to their devices once they receive them due to the limited WiFi/cellular connectivity at our venue.

Q: Can I transfer a digital ticket from my phone's wallet instead of transferring through my online account?
A: No, tickets can only be transferred through your online account. This will ensure that we are able to assist and provide the best game-day experience for those using the tickets at our events.

Q: What if I lose/delete my ticket delivery email?
A: Not to worry, you can access your tickets through your online account at cmuchippewas.com/myaccount.

Q: What if I don't have a smartphone, my smartphone battery dies or I prefer a hard ticket?
A: We understand digital ticketing may not work for everyone. Please contact Ticket Central so that other arrangements can be made.

Q: How will my ticket be scanned?
A: Fans with a ticket in their digital wallet will need to bring their ticket up on their smartphone and have the barcode scanned.

Q: Who do I contact if I still need assistance?
A: Ticket Central is open Monday through Friday from 10 a.m. - 5:00 p.m. by phone at (989) 774-3045 or by email at ticketcentral@cmich.edu.